Yes. If you would like a tour of our facility please call one of the team on 01453 707700 to arrange a time and date. We look forward to seeing you.

Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin. Plants, birds, fish, animals or any other creatures. Combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks. Firearms, weapons, ammunition, explosives or the components thereof. Chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature. Any item which emits any fumes, smell or odour. Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks). Compressed non-flammable gases without our written consent and in accordance with our specific requirements. Any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines. Tyres, asbestos; or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

Only those authorised persons who you have given permission to and have indicated on your account will have access to your unit. If you need to add or remove a persons access please contact us and we will amend the details on your account.

Our facility is open 24/7, 365 days of the year. The site is manned during standard office hours 8:30-5:30 Monday - Friday. Outside of these hours you still have access but the facility is not maned.

Unit Access - 24/7 Office Hours: Monday - 8:30 - 5:30 Tuesday - 8:30 - 5:30 Wednesday - 8:30 - 5:30 Thursday - 8:30 - 5:30 Friday - 8:30 - 5:30 Saturday- 8:30 - 5:30 Sunday - 8:30 - 5:30 Outside of the main hours please call 01453 707700 if you need assistance.

If you have forgotten your access code please get in touch with on of the team on 01453 707700 and we can inform you what the code is. We may need to confirm your identity by asking you some security questions. Alternatively if you need the code reset we will be able to action this for you.

Yes you can but the items will have to be covered in the insurance inventory for you storage unit. If you need that person to have access to your unit they will need to be listed on your account and provided their own access code.

No, as standard we do not supply electrical sockets in our units.

No. Sleeping in the units is a breach of our terms and conditions.

Due to the fact we have limited parking we do not offer this service. Parking is strictly for loading / unloading while at the storage centre.

Yes, they are but they must be supervised at all times by an adult.

Yes you can. You will need to speak to the customer service team who will run you through the available unit options.

We do offer discounts for long term storage. To find out the discounts we offer speak to one of the team on 01453 707700.

Yes there is one unisex toilet at our facility. This toilet has disablilty access. It is located on the ground floor.

Yes there is a forklift available for loading / unloadings. This can only be driven by a member of staff. If you need this service please call us on 01453 707700 to arrange. Access to the floors is only via the stairs or the lift. There is no forklift bay to move items between floors.

Yes we have a box trailer collection and delivery service. If you want more information please call our customer service team on 01453 707700.

Yes we have parking for 15+ cars. There is one loading bay into the storage centre.

We do not as standard supply our units with shelving. You can add your own racking to your unit but it must be free standing and cannot be attached to the unit walls or building structure.

The facility as a whole has lighting which operates on a motion sensor when you approach your unit. The individual units do not.

Yes we have a selection of trolleys and pallet trucks that are free to use.

Yes all the units in the building are alarmed. When you enter your access code it will de-alarm your induvitual unit. When you leave the facility again and enter your code to exit and it will alarm the unit.

Yes, there is both internal and external CCTV cameras.

No pets of any kind are allowed in the storage centre or the office / car park. Exceptions are made for guide dogs. Please keep pets safely in your car at all times.

Yes. Please call our customer service team on 01453 707700 who will be able to run you through the available options and personal requirements.

24/7. There is no limit on the amount of times you can access your unit.

Yes, you will be given a copy when you move in. It is also available on the customer portal which you will be given a login for on move in.

You will need to be 18 years of age to rent a unit.

Easiest way to do this is call us on 01453 707700 and we can tell you this. Or it will be written on your storage agreement. If you have forgotten where it is in the facility there are maps near the stairs on each floor.

No.

Call the customer service team on 01453 707700 and we will amend the details for you.

You will need a recognised form of photo ID to rent a storage unit.

Passport of driving licence.

We need a record of all active customers for security purposes.

No using machinery or doing mechanical work is not permitted.

Our units are ideal for storing stock / archiving and we do work with many commercial clients. Units do not have power, telephone lines or internet so there are limitations on what can be done with them.

Yes you can rent as many units as you like depending on our unit availability.

We offer guest wifi in our reception area but the storage centre itself doesn't have WiFi coverage. Phone signal at our facilities in normally good with 4G coverage depending on your provider.

When you enter the facility you will enter your pin code. This will de-alarm your induvitual unit. When you leave and enter in your pin to exit the building this will re-alarm the unit. If you forget to do this it will re-alarm itself after 2 hours.

We can cut your lock off for you at a cost of £10. Or if you purchase a new lock in store this service is free. If you want to remove the lock yourself please ensure the door is not damaged as this will encur costs.